Monster Site FAQs
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Search Jobs
How can I get the most relevant search results?
How can I get more information about a job posting?
What should I do if I come across a Job Posting that I believe to be fraudulent?
What happens when I apply online to a job posting?
Do I have to pay any fees to register?
How do I get my username and password?
How can I see the jobs I've applied to?
Can I have multiple accounts using the same email address?
How do I update my email address or change my password?
How do I change my Monster Updates and Offers subscriptions?
Has, or will, my information be sold to any Third Parties?
How do I save my job search?
What is Monster.co.uk's relationship with Scheidegger Training?
CVs
How do I post my CV on monster.co.uk?
Who will see My CV?
Will my CV be confidential?
How long will my CV be kept on monster.co.uk?
When I view my CV I see there is a code in place of information I saved in the CV builder. Why am I seeing this code?
I am having problems uploading my Word CV because it says Track Changes is enabled. What can I do?
Can I see which employers have viewed my CV and how many times they've viewed it?
How do I change the Confidential status on my CV?
I am not getting any hits (CV Views) on my CV. Am I doing something wrong?
How do I change the phone numbers listed on my CV?
Career Advice
Why am I taken to my Account Profile when I try to use the message boards?
What does Subscribe to thread mean?
Troubleshooting
How do I copy and paste text?
Why doesn't the link you sent me in an email work?
What does this error mean?
Are there site compatibility issues when using WebTV?
How do I clean out my cache or my temporary Internet files?
How do I enable cookies?
How do I delete my Monster account from Monster.co.uk?
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Q:How can I get the most relevant search results? Top
A: Keywords are used to determine the search results. The Search Results page lists Job Postings that contain the specified Keywords in their Job Descriptions. Enter one or more Keywords that you would expect to see in your preferred job.
If looking to work in a specific town or area, try typing the name of the town or city as a Keyword and select the closest Location listed in the Choose Location box. If you are looking to work from home or only part-time, try Keywords like Telecommute or Part-time.
To refine your results, consult our Keyword Search Tips for advanced searching options.
Q: How can I get more information about a job posting? Top
A: Since employers post their own Jobs, they only include information that they want the Job Seeker to have. Should you find that an employer has omitted a form to contact them, please Contact Us and we will ask them to update that listing as soon as possible with correct and accurate information. Although most Jobs are listed for 60 days, employers can remove their Jobs whenever they like.
Q: What should I do if I come across a Job Posting that I believe to be fraudulent? Top
A: Monster Job Posting Fraud Statement
Regrettably, from time to time, false job postings are listed online and used to illegally collect personal information from unsuspecting job seekers. The placement of such false job postings is a violation of the Monster Terms of Use and may also be illegal.
Monster is dedicated to stopping this abuse and providing the safest possible environment for you to search and apply to jobs and manage your career.
Here are some important tips to use when dealing with prospective employers:
- Do not give your credit card details, bank account details or National Insurance number unless you are confident that the other party is who they claim to be. For example, you could ask them for a call-back number to use for verification purposes.
- Be careful when providing credit card or bank information, or engaging in any monetary transactions. Be sure to verify the legitimacy of the employer with whom you are interacting.
- Do not provide any non-work-related personal information over the phone or online.
- Be cautious when dealing with contacts outside your own country.
- Be wary of emails that offer an opportunity that involves acting as a go-between for money transfers. Disregard the email and DO NOT follow through with the employment offer being made.
What happens when I apply online to a job posting? Top
A: When you Apply Online, the employer receives your CV and Cover Letter (optional) via email. They can also access it at any time from their Manage CVs folder within their Monster account. All Applications you send using Apply Online are stored in your account on the History page. the History page does not track Applications you make via email, mail, or fax.
Note: In some cases, employers may use the Apply Online link to take you to their corporate web site to fill out their own form. These Applications are not trackable within your account either.
Q: Do I have to pay any fees to register? Top
A: No. All of monster.co.uk’s personal career management services are FREE!
How do I get my username and password? Top
A: Please contact us with the following information: your previous email address (if applicable), street address, city, country, post code and phone number. Once we verify your information, we will email your Username and Password to your current email address.
How can I see the jobs I've applied to? Top
A: Your Applications from the last 18 months can be viewed by logging into your account and clicking on History.
Q: Can I have multiple accounts using the same email address? Top
A: You can only have one account per email address. To have multiple accounts, you will need to obtain additional email addresses.
Q: How do I update my email address or change my password? Top
A: You need to log into your account and click Account Profile. Click Change Password and enter your current and new Passwords in the fields provided. Click Submit.
Q: How do I change my Monster Updates and Offers subscriptions? Top
A: If they come directly from Monster, you can change your settings by going to your Account Profile and changing your answer under Monster Updates and Other Information and Offers. For some third-party emails, you will need to contact the vendor the offer came from as well.
Q: Has, or will, my information be sold to any Third Parties? Top
A: No, your information will not and has not been sold to third parties. Monster is collecting these promotional offers to send to you if you have chosen to opt-in to receive them.
Monster will not disclose to any third party your name, address, email address or telephone number without your prior consent, except to the extent necessary or appropriate to comply with applicable laws or in legal proceedings where such information is relevant.
Monster also provides you with the opportunity to opt-out of these types of communications. If you choose to receive these types of communications at the time of registration but later decide you no longer want to receive them, simply log into your My Monster account and edit your preferences in your Account Profile.
Q: How do I save my job search? Top
A: When you do a Job Search, you can save that specific search as a Job Search Agent if you are already logged in. From the Job Search Results page, just click the Save this search and email me jobs link. You can then configure your Job Search Agent and how often you would like to receive emails with matching Jobs. If you are not logged in, when you click Save this search you will be taken to the Create Account/Login page, where you will have to follow the on-screen instructions.
Q: How do I post my CV on monster.co.uk? Top
A: Posting your CV online is simple. Once you’ve opened your FREE personalised My Monster career management account on monster.co.uk we will guide you through the simple process and give you helpful tips along the way.*
1. Open your My Monster account here - http://my.monster.co.uk/
2. Login in to your new My Monster account
3. Create and post your CV with monster.co.uk’s step-by-step CV builder
* If you are an existing My Monster account holder skip to step number 2.
Q: Who will see My CV? Top
A: If you post your CV (as active) on monster.co.uk ONLY recruiters who have purchased access our CV database can view your CV.
Q: Will my CV be confidential? Top
A: Yes, if you choose! At monster.co.uk we value your privacy as much as you do. Since monster.co.uk is a career site, we give you the option of putting your CV in our database. If you choose to put your CV online we offer you three levels of confidentiality while you hunt for that new job:
Public - CV is accessible by you and monster.co.uk subscribing recruiters
Private - CV is only accessible by YOU
Confidential - Keeps your contact information, name of your current employer and names of your references hidden on your CV
Monster.co.uk's Privacy Commitment to you - http://www.monster.co.uk/privacy/
Q: How long will my CV be kept on monster.co.uk? Top
A: Unless you delete your CV it will be kept on the monster.co.uk database for one (1) year. Before the CV expires we will send you a reminder email to renew it, if you choose.
Q: When I view my CV I see there is a code in place of information I saved in the CV builder. Why am I seeing this code? Top
A: The Monster CV will not translate the HTML that you used on your CV. If you do enter HTML, the code will appear. This can occur when using bullets, customised font, etc.
Q: I am having problems uploading my Word CV because it says Track Changes is enabled. What can I do?
A: CVs cannot be attached when Word's Track Changes feature is enabled in your document. Follow these steps to remove the Track Changes feature:
1. Open the .doc file and save it as an rtf file (by using File menu / Save As option).
2. Quit Word.
3. Restart word, open your .rtf file, and you should see some revisions highlighted in green.
4. Select Tools menu / Track Changes / Highlight Changes.
5. In that dialog, deselect Highlight changes on screen AND deselect Highlight changes in printed document.
6. Click OK
7. Select Tools menu / Track Changes / Accept or Reject Changes.
8. Accept all should now be an active button (i.e. not greyed out). Accept all changes.
9. Select File menu / Save As and save it as a .doc file.
Q: Can I see which employers have viewed my CV and how many times they've viewed it?
A: The CV Views counter keeps a tally of the number of times your CV has been viewed by employers who pulled your CV from the database. If you Apply Online to a Job Posting, the employer receives your CV in an email and this does not count towards your CV Views. However, your CV ID number is provided to the employer, giving them access to your CV in the searchable database. This could result in an increase in the number of views that your CV receives.
We do not track who has seen your CV, and you will only know that an employer has seen your CV if they contact you.
Q: How do I change the Confidential status on my CV? Top
A: Log in to your account and click CVs on the navigation bar near the top of the page.
Click Edit below your CV Headline.
Click Candidate Info on the list of CV Sections.
On this page, make your desired selection in the check box next to Make this Information Confidential.
Click Save.
Q: I am not getting any hits (CV Views) on my CV. Am I doing something wrong? Top
A: Make sure that your CV is Searchable. If it isn't Searchable you will not receive any hits. Click Renew on your CV Listings and Activity page to refresh your CV. This will make it appear as though your CV was just posted.
If it still doesn't generate any response after a few days, contact Seeker Support at userservices@monster.co.uk to check the accessibility of your Searchable CV.
Q: How do I change the phone numbers listed on my CV? Top
A: Log into your account and click CVs on the navigation bar near the top of the page.
Click Edit below your CV Headline.
Click Candidate Info on the list of CV Sections. On this page, you can change the phone numbers that you previously entered.
Click Save.
Q: Why am I taken to my Account Profile when I try to use the message boards? Top
A: You will need to specify a unique Screen Name in order to access the Message Boards. Screen Names are unique, which helps prevent others from impersonating valued members, and helps us monitor the boards and warn/ban repeat offenders, making the community area a more comfortable environment for members.
Q: What does Subscribe to thread mean? Top
A: A thread is a message posted on a Message Board along with its related responses. If you would like to receive an email whenever a new message is posted to a particular thread, click Subscribe to Thread. If at some point you decide you no longer want to receive emails regarding a certain thread, you can unsubscribe from the thread. In order to unsubscribe, you need to be logged into your My Monster account and you need to go to the thread that you are currently subscribed to. Once there, you will have the option to click Unsubscribe to Thread.
Q: How do I copy and paste text? Top
A: Follow these steps:
Selecting: Click and drag your mouse cursor over the text or link that you wish to copy.
Copying: With the text now selected, press the CTRL key (CMD key for Macs) and press C.
Pasting: Click the mouse on the place where you wish to paste the information, and press CTRL + V (CMD + V for Macs).
Q: Why doesn't the link you sent me in an email work? Top
A: Check to see if your browser is receiving the entire link that we provided. Sometimes, if the URL is too long, your email programme may display it on 2 lines, and the second line is not sent to your browser. If that's the case, copy (CTRL + C; CMD + C for Macs) and paste (CTRL + V; CMD + V for Macs) the complete URL into the address bar of your browser.
Q: What does this error mean? Top
A: You are bound to run into error messages occasionally while surfing the Internet. Here are some examples of the errors that you are most likely to run into:
Microsoft OLE for SQL server error- Occurs when our database management system that responds to queries is not functioning correctly. This may prevent you from logging in, or accessing Resumes and Agents.
HTTP 404 File Not Found or Page Cannot Be Displayed- Occurs if there is a failure in the connection between your browser and our server or if the URL is not entered correctly. You can often bypass this error by clicking refresh or reload on your browser toolbar.
HTTP 500 Internal Error-Occurs when the file or web page cannot be accessed because of server-configuration problems. This occurs when our server 'goes down.'
CreateRecordset error '8004166a' Expecting Phrase- Occurs when there is extra punctuation in the criteria of a keyword search. For example, if you had a comma after your last keyword, this error would occur. For tips on keyword searching, click here.
Q: Are there site compatibility issues when using WebTV? Top
A: WebTV is not capable of using some of the more advanced features of Monster, such as pages that include Javascript. We recommend that you use Microsoft Internet Explorer 5.0 or Netscape Navigator 4.7 or above.
Q: How do I clean out my cache or my temporary Internet files? Top
A: Please follow these instructions for cleaning out your temporary Internet files or cache:
Netscape
Click on Edit on the tool bar at the top of your browser and then select Preferences.
Expand the Advanced category by clicking on the + sign next to the word Advanced.
Click on Cache, then click on Clear Memory Cache and then Clear Disk Cache.
Click OK and you're all set.
Internet Explorer:
Depending on which version of Internet Explorer you are using you will click on either View or Tools on the tool bar at the top of the browser and then select Internet Options. The pop-up screen defaults to the General tab.
Under Temporary Internet Files, click on Delete Files.
Under History click on Clear History.
Click OK and you're all set.
AOL 9.0 Optimised:
At the sign-on screen, click on the Settings link located on the toolbar.
Click the Offline storage button.
By default, the Maximum Disk Space for Online Art sis set to approximately 60 MB. Drop this number to the lowest available setting.
Click Save button.
Exit the settings area, which should automatically close AOL. Make sure that the AOL software is shut down.
Repeat these instructions and change the maximum disk space back to 60 MB.
AOL 9.0 SE
On the AOL toolbar, click Settings.
Under Customize AOL, select View All.
Scroll down to the How AOL Works section and select Internet (Web) Options. The AOL Browser Settings window opens.
Under Related Settings, select Internet Explorer settings.
In the Temporary Internet files section, click Delete Files.
Click OK to begin deleting the files. This process may take awhile depending on how many files there are to be deleted.
Click OK to close the window.
Note: You can also use the Clear My Footprints option to erase your browsing history, cookies, cache, and blocked pop-up list. To do this:
On the AOL toolbar, click the Settings icon.
Click the Internet [Web] Options link.
Click the Clear My Footprints tab.
Click the Clear My Footprints button.
Click the Yes button.
AOL, earlier versions:
Click on My AOL on the tool bar at the top of your AOL screen and then select Preferences.
Under Preferences click on the WWW icon.
The pop-up screen defaults to the General tab.
Under Temporary Internet Files click on Delete Files and under History click on Clear History.
Click OK and you're all set.
Q: How do I enable cookies? Top
A: Please follow these instructions for enabling Cookies:
Internet Explorer 6.0 for Windows
Click Start menu from Desktop.
Point to Settings.
Click Control Panel.
Click the Internet Options icon.
Select the Privacy tab.
Move the Privacy settings slider to Medium.
Click OK .
Close Control Panel.
Internet Explorer 5.X and AOL 7.0/6.0/5.0 for Windows
Click Start menu from desktop.
Point to Settings.
Click Control Panel.
Click the Internet Options icon.
Select the Security tab.
Click the Internet icon.
Click Custom Level.
Scroll down until you see Cookies.
Select Enable under Allow cookies that are stored on your computer.
Select Enable under Allow per-session cookies (not stored).
Click OK, and click OK again.
Close the Control Panel.
Internet Explorer for Macintosh
Click the Edit menu.
Click Preferences.
On the left margin, click Cookies under Receiving Files.
Next to When receiving cookies:, select Never Ask.
Click OK .
AOL for Macintosh
Click the My AOL menu.
Click Preferences.
Click the WWW icon.
Click Advanced Settings.
On the left margin, click Cookies under Receiving Files.
Next to When receiving cookies:, select Never Ask.
Click OK and click OK again.
Netscape 6.X
Click the Edit menu.
Click Preferences.
On the Categories list, click Cookies below the Advanced option.
Select Accept all cookies.
Click OK.
Netscape 7.X
Click the Edit menu.
Click Preferences.
On the Privacy and Security list, click Cookies.
Select Accept all cookies.
Click OK.
Q: How do I delete my Monster account from Monster.co.uk? Top
A: To delete your account please send an email to userservices@monster.co.uk with your subject line as unsubscribe. We ask that you also include your username and password. Once received your entire account will be deleted from our system (including your profile/contact details, cvs, jobs by email agents, cover letters and newsletter subscriptions).
